When businesses are digitizing and a global approach is easier than ever, the more the customers are expecting from their favorite companies. Customer service and personalization have become the core of the organization. To be able to meet the demand of customers or to be able to increase the sales, actions have to be made. Our products are built to take your organization to that next level.
WebRTC (Web Real-Time Communication) is the technology our products are built on. It`s best explained as the future of communication since it`s integrated with your browser and you can use it from anywhere and on any device. We put the dated physical infrastructure in the cloud, which makes it user-friendly and accessible. This also introduces us to a new way to manage, support and work with our colleagues. Availability and smooth team working is a great effect on our products.
The accessibility is not the only advantage of our products. We have listed a few perks below:
– Customization. The WebRTC technology allows us to customize our products to each an every client to fulfill their needs. Apart from our core products Sword, Trident and Hydra, we offer add-on services like SMS or Fax2Mail. It´s standard for a company to have an email address and phone number available for customer support inquiries, in today’s world, these contact details are not enough. WebRTC communications have become an important tool in serving customers on their own terms, with additional video or voice services.
– Quality. Regardless of the network conditions, WebRTC technology is well equipped to handle all media types in format and size. This leads to effective bandwidth usage and high-quality voice & video communication.
– It´s safe! Why? Downloading software from the internet could be exposing us to different types virus, malware, spyware or other threats. With WebRTC there’s no need to worry about any of that. WebRTC works from browser to browser, you don’t need to download any software or plugins in order to set up a video conference or VOIP call. All the security that you need is already in your browser and the WebRTC platform. In addition to that, any data that is transferred is encrypted.
With some more knowledge of WebRTC and the possibilities of our products, please feel free to contact us for further information. We are happy to help you and to create the best solution for your company.
Dialoga. “How we use WebRTC to revolutionize the industry and create the products of the future”. January 9, 2019