Zoho’s Computer Telephony Integration (CTI)
Connecting Dialoga to Zoho lets you dial phone numbers directly from your CRM interface. Simply click on the call icon to start while viewing any of your potential customers or contacts. Also, your agents will have access to complete call details thanks to the information collected.
Even if you have hundreds of customers, you can greet them all by name when their phones connect through your CRM. Start strengthening your client relationships by reviewing previous conversations, notes and tasks associated with each client.
This is possible thanks to automatic call history, which completely eliminates manual entry.
