Zapier’s Computer Telephony Integration (CTI)
Zapier is considered the APIs intermediary which allows you to perform different tasks. These tasks can range from emails to storage services and can be performed in different social networks. Automated tasks, which were previously considered repetitive, now are quick and easy to make through “zaps” or rules.
The Zapier-Dialoga integration gives you the opportunity to manage your calls in a completely personalized way.
Receive call activity notifications through different customer service tools located in your inbox, Slack or CRM.