Slack’s Computer Telephony Integration (CTI)

When Slack and Dialoga are linked, the Slack platform automatically improves its functionalities and enhances your employees’ work collaboration. Now Slack will include extra features such as call recording, detours, three-way call, etc.

Once you link Dialoga to Slack, you are able to create channels where you can save your call information.

Besides including calls in Slack, you also have the possibility of receiving notifications when you create or update the contact’s information or after a missed call.

Slack - Computer Telephony Integration (CTI) - Dialoga