Salesforce’s Computer Telephony Integration (CTI)

Dialoga’s CTI integration gives you the opportunity to increase your Salesforce’s voice functionalities and optimize your tasks to improve your agents’ performance. In addition, the system records calls automatically in your Salesforce account and stores them in the callers’ history.

Increase your customer service agents’ productivity by using Salesforce workflows and rules.

You can optimize your contact center in a few minutes thanks to Salesforce and Dialoga’s integration. After linking these systems, everything will be easier.

Salesforce - Computer Telephony Integration (CTI) - Dialoga