Re:amaze’s Computer Telephony Integration (CTI)
By recording all your calls in Re:amaze, your customer service agents could be more productive. In addition, this integration will allow you to have total client interaction control, including telephone conversations.
Any agent can follow-up on the status of queries, incidents or sales at any moment by recording, listening and sharing telephone conversations associated with users.
This functionality allows adding notes to phone calls which facilitates other agents to resume contact with customers in an optimal manner.