Planhat’s Computer Telephony Integration (CTI)
Dialoga and Planhat’s CTI’s integration allows agents to get all their contact information at the moment they make a call.
In addition, the system records the call’s date, time and duration in Planhat’s panel.
Thanks to the Dialoga-Planhat integration you can see each agent’s quantity and quality of calls received during a certain period.
Also, thanks to Planhat’s filtering, it’s easy to show calls among your agents’ interactions.