Intercom’s Computer Telephony Integration (CTI)

Intercom is designed to provide solutions throughout the client’s life cycle which includes: closing, managing the account and providing support. Thanks to its powerful automations, this integration allows to improve your agents’ efficiency and register your call activity with just a click.

The Intercom-Dialoga integration allows you to track each interaction. Intercom can directly record your calls and generate new tickets from missed calls and voice messages.

This integration records and immediately assigns to agents all incoming and outgoing calls.

Intercom - Computer Telephony Integration (CTI) - Dialoga