Help Scout’s Computer Telephony Integration (CTI)
Make and receive phone calls directly from your Help Scout account by using Dialoga’s solutions.
This integration includes a callback link that automatically records all your call activity: incoming, outgoing and missed calls, as well as voicemails.
The Dialoga CTI integration gives you the possibility to choose data you want to synchronize based on your Helpdesk needs. This will make it easier for agents to focus on the most valuable contact information in order to close sales more effectively or provide the best customer support.