Front’s Computer Telephony Integration (CTI) user
Front’s Computer Telephony Integration (CTI)
RECEIVE CALLS BY ASSIGNING VOICE MAILBOXES
Dialoga and Front’s CTI integration allows you to manage and assign voice mailboxes where you can make and receive calls. The assigned agents will have permission to control voice activity performed directly in your Front’s administration panel. Enhance Front with Dialoga’s voice solutions suite.
Agents will receive cascading notifications to help them track the conversation process for each call.
Front’s internal annotation system facilitates the agents’ call comprehension in different points of time.