Freshdesk’s Computer Telephony Integration (CTI)
Every time a user calls or leaves a voicemail message through Dialoga’s phone solutions, Freshdesk generates a ticket and assigns it to a specific customer.
Also, Freshdesk has the feature of showing your contacts’ history at all times, allowing your agents to create personalized interactions with clients.
The Freshdesk-Dialoga integration allows your phone agents to record calls, link them to tickets and easily access call data, such as recent conversations with a particular customer.
