Click2Call
This web-based communication system will allow your customers to request an immediate connection with your company in real-time, turning your website traffic into direct telephone communication.
In order to reach an agent, your customer simply needs to click a link on your website and enter their phone number, be that fixed or mobile. Our solution will automatically connect the customer to your Contact Centre or PBX.
IMPROVE YOUR CUSTOMER SERVICE
Your customers are the most important part of your business. With our Click2Call solution, take your customer service to the next level.
COST SAVINGS
No matter what device they are using, your customers can contact you free of charge from anywhere in the world, significantly reducing their monthly phone costs.
SECURITY AND PEACE OF MIND
Give your customers the security and peace of mind they need in knowing they can reach you immediately whenever they need to, no matter where they are in the world.
BETTER WEB EXPERIENCE
Interact with your web users knowing in advance the page they are viewing and their geographical location. Having this contextual information about your website user will allow you to anticipate their questions, improve your responses and offer a fully personalized service. Whilst guiding them in the right direction, discover new opportunities when talking directly to your customers, resulting in improved conversion rates and increased sales.
GREATER SATISFACTION
NUMBERS DON'T LIE
73% of consumers say a combination of digital and traditional customer service channels works best in resolving an issue.
Furthermore, 84% of consumers say their preferred customer service channel is speaking over the phone with a live customer service agent.
Live agents get results: consumers are most satisfied when speaking with a live agent on the phone or by live chat.
COST SAVINGS AND CONTROL FOR YOUR COMPANY
SAY GOODBYE TO YOUR TOLL-FREE
Our Click2Call solution means you can get rid of your expensive tollfree line, as you will already be offering your customers a free and international alternative to connect with you. Toll-free lines are not only expensive for companies, but they are also not accessible to customers calling from abroad. There will be no reason for you to keep your toll-free line once you have our Click2Call service installed.
COST
Our service is offered through a monthly fee and a cost per minute that is applied to each leg of the call.
MANAGEMENT INTERFACE AT NO EXTRA COST
Our Click2Call service includes a management interface where you can direct calls to different agents depending on the time and day, availability of agents or the user’s country code. You can also create a fallback to a form when agents are busy or unavailable.
Get detailed reports of each call, record conversations with your customers and access historical data on demand at any time.
