Kustomer’s Computer Telephony Integration (CTI)
Whenever a new customer calls using the Dialoga phone system, Kustomer automatically generates a customer profile. In addition, your Kustomer CRM will load the client’s timeline and allow you to write notes during calls.
Linking Kustomer to Dialoga helps agents to automatically receive the caller’s details and records the phone call.
Through this feature, agents can review any incoming or outgoing messages sent via email, text, chat or Facebook Messenger without having to leave the Kustomer platform.
