Hydra · WebRTC ACD

The contact centre with no infrastructure

Unlimited queues and skills, an agent seat with voice, WhatsApp, chat and email in the same queue, a real-time supervisor and Faktorya AI in every conversation. From any browser.

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The contact centre with no infrastructure

ACDWebRTCStormQualytaHYDRA.JSFaktorya

s-hydra.dialoga.io

Supervisor · real time

Sales

3 waiting

Support

1 waiting

2 waiting

Teams

1 waiting

A. Martín Available 00:42 ListenWhisperBarge

L. Costa On a call 04:12 ListenWhisperBarge

M. Novak Available 01:05 ListenWhisperBarge

S. Weber Away 12:30 ListenWhisperBarge

J. Rossi On a call 02:48 ListenWhisperBarge

Omnichannel agent seat

One inbox for everything that comes in, with the same customer history.

Voice, WhatsApp, LiveChat and email in one queue
Everything a Trident extension has
Queue control from the seat itself
Voice, video and chat widgets for your website, click-to-lead

Queues, skills and routing

Calls reach whoever handles them best.

Unlimited queues and skills
Routing by origin, time and priority
IVR with speech recognition and text-to-speech
End-of-call surveys

Real-time supervisor

The contact centre is run from anywhere.

Agent status and location
Listen, whisper and barge into the call
Live transcription and message monitoring
Twelve months of statistics and nightly reports

Storm · outbound

Campaigns that dial on their own and hand over to the agent when someone answers.

Progressive and preview dialling
Campaigns and lists
AI voicemail detection
Results per campaign and agent

AI in the conversation

Faktorya works during the call, not after it.

Agent assistance from the knowledge base
Simultaneous customer–agent translation
AI card payment without leaving the call (PCI)
Automatic summary and tagging to the CRM

Qualyta · quality and analytics

Every conversation, scored and searchable.

Automatic quality control (inspeQtor)
Keyword and tag search, alerts
Sentiment, language and Voice ID per conversation
Historical agent analytics (Acta)

Integration

Three CTI models so Hydra lives inside your tools.

Iframe with notifications
HYDRA.JS over websocket
Embedded in your application
Zendesk, HubSpot and other CRMs

Price

Agent: €19/month

Service: €100/month · Supervisor sold separately

Modules per seat: mobile app · unlimited outbound · external messaging (WhatsApp) · AI module · supervisor · CRM · SDK

Prices in EUR, excluding taxes. Modules and traffic according to your proposal.

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Operated by Dialoga Servicios Interactivos, S.A. · +1 646 616 7558

See also: Trident Hydra AI · Faktorya Channels