Dialoga
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AI · Faktorya

Artificial intelligence on the phone line

The network is new and AI sits on every line. That is why we transcribe 120 million minutes a month, translate in any call and stand up virtual agents with no programming.

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Artificial intelligence on the phone line
FaktoryaSIPVoiceMedia StreamsAnalytaKontrolyaQualytaPII · PCI
hydra.dialoga.io
Original · English
Customer Good morning, I'm calling because order 4471 hasn't arrived.
Agent I'm sorry, Marta. I can see it: it left the warehouse yesterday and arrives tomorrow before 14:00.
Customer OK, but I need it delivered to the office, not home.
Agent Changed. I'm sending you the confirmation on WhatsApp right now.
Simultaneous translation · English
Customer Good morning, I'm calling because order 4471 hasn't arrived.
Agent I'm sorry, Marta. I can see it: it left the warehouse yesterday and arrives tomorrow before 14:00.
Customer OK, but I need it delivered to the office, not home.
Agent Changed. I'm sending you the confirmation on WhatsApp right now.
Intent · Order statusData · Order 4471Action · Address change
01

What Faktorya is

Dialoga's cloud of AI agents. Each agent does one thing and all of them work on the same conversation.

  • Transcriber, intent and sentiment
  • Sensitive-data redactor (PII/PCI)
  • Real-time coach, summary and QA
  • External agents: payments, shipping, bookings, CRM
02

On every line

Not an add-on: AI is part of the network.

  • A transcript of every conversation
  • 120 million minutes transcribed a month
  • Works on any number, with no equipment or prior integration
  • Tagging and search across every conversation
03

Simultaneous translation

Customer and agent each speak their own language.

  • In any phone call, both ways
  • Also in WhatsApp, Teams and chat
  • Transcript in the agent's language
  • Summary in the CRM's language
04

Virtual agents with no programming

Your team's experience becomes an agent that answers on its own.

  • Faktorya learns from transcribed and analyzed conversations
  • Stands the agent up automatically, no configuration
  • Answers as a voice agent on the phone line
  • Hands over to a person with the full context
05

SIPVoice

Turnkey voice agents, attached to Trident and Hydra.

  • Phone, web, WhatsApp and Meta
  • Multi-agent orchestration on Faktorya
  • Handover to a human with context
  • Your company's knowledge base
06

Dialoga Media Streams

For integrators who bring their own model.

  • Call audio over WebSocket
  • Real-time response back to the line
  • Call control from your engine
  • For operators and distributors
07

Analyta · Kontrolya · Qualyta

The data layer, by size.

  • Analyta: one phone line
  • Kontrolya: the PBX, with presence and working-time records
  • Qualyta: the contact center, with quality and analytics
08

Data and compliance

What is said in a call stays where it should.

  • Automatic redaction of personal and card data
  • Data centers in Europe
  • Encrypted recordings and transcripts
  • Auditable supervision permissions
Price
AI module per seat

Transcription, translation, summary and tagging included in the module; virtual agents and SIPVoice by usage

Modules per seat: Trident: USD 8.0/extension · Hydra: USD 21.0/agent · Service: USD 112.0/month

Prices in USD, excluding taxes. Modules and traffic according to your proposal.

Request a proposal
Operated by Dialoga Group LLC · +1 646 616 7558
See also: Trident Hydra AI · Faktorya Channels