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Hydra · WebRTC ACD

The contact centre with no infrastructure

Unlimited queues and skills, an agent seat with voice, WhatsApp, chat and email in the same queue, a real-time supervisor and Faktorya AI in every conversation. From any browser.

Request a proposal Price
The contact centre with no infrastructure
Hydra ACDA1A2A3
ACDWebRTCStormQualytaHYDRA.JSFaktorya
s-hydra.dialoga.io
Supervisor · real time
Sales
3 waiting
Support
1 waiting
WhatsApp
2 waiting
Teams
1 waiting
A. Martín Available 00:42 ListenWhisperBarge
L. Costa On a call 04:12 ListenWhisperBarge
M. Novak Available 01:05 ListenWhisperBarge
S. Weber Away 12:30 ListenWhisperBarge
J. Rossi On a call 02:48 ListenWhisperBarge
01

Omnichannel agent seat

One inbox for everything that comes in, with the same customer history.

  • Voice, WhatsApp, LiveChat and email in one queue
  • Everything a Trident extension has
  • Queue control from the seat itself
  • Voice, video and chat widgets for your website, click-to-lead
02

Queues, skills and routing

Calls reach whoever handles them best.

  • Unlimited queues and skills
  • Routing by origin, time and priority
  • IVR with speech recognition and text-to-speech
  • End-of-call surveys
03

Real-time supervisor

The contact centre is run from anywhere.

  • Agent status and location
  • Listen, whisper and barge into the call
  • Live transcription and message monitoring
  • Twelve months of statistics and nightly reports
04

Storm · outbound

Campaigns that dial on their own and hand over to the agent when someone answers.

  • Progressive and preview dialling
  • Campaigns and lists
  • AI voicemail detection
  • Results per campaign and agent
05

AI in the conversation

Faktorya works during the call, not after it.

  • Agent assistance from the knowledge base
  • Simultaneous customer–agent translation
  • AI card payment without leaving the call (PCI)
  • Automatic summary and tagging to the CRM
06

Qualyta · quality and analytics

Every conversation, scored and searchable.

  • Automatic quality control (inspeQtor)
  • Keyword and tag search, alerts
  • Sentiment, language and Voice ID per conversation
  • Historical agent analytics (Acta)
07

Integration

Three CTI models so Hydra lives inside your tools.

  • Iframe with notifications
  • HYDRA.JS over websocket
  • Embedded in your application
  • Zendesk, HubSpot and other CRMs
Price
Agent: USD 21.0/month

Service: USD 112.0/month · Supervisor sold separately

Modules per seat: mobile app · unlimited outbound · external messaging (WhatsApp) · AI module · supervisor · CRM · SDK

Prices in USD, excluding taxes. Modules and traffic according to your proposal.

Request a proposal
Operated by Mintaka LTD · +1 646 616 7558
See also: Trident Hydra AI · Faktorya Channels