WebRTC for business

Your business conversations.
In your browser.

Connect your team with customers and colleagues. WebRTC brings calling and collaboration together to organise work, manage calls and keep conversations moving.

Connected communication for teams in different locations.

WebRTC technology

Your browser becomes your communications workspace

WebRTC brings communication into a compatible browser without plugins. With internet access and suitable equipment, users can access their agreed features from their workspace.

Solutions
01

Trident PBX

PBX · WebRTC phone system

Organise extensions, transfer calls and message colleagues. Trident PBX brings your team's communications together in a phone system that you can access through your browser.

02

Hydra ACD

ACD · WebRTC contact centre

Manage queues, define call routing and guide your agents. Hydra ACD combines customer interactions, reporting and supervision to help coordinate your contact centre.

CTI

Connect calls with your business tools

We assess CTI integration with your CRM and applications, based on compatibility and the scope agreed for your project.

Request a proposal ↗
How it works

From planning to everyday conversations

01

Describe your needs

Tell us how your team works, which numbers it uses and the call volume you expect.

02

Shape your service

We agree on users, features and call handling rules before preparing the configuration.

03

Coordinate your calls

Distribute incoming calls and review activity using the tools included in your service.

Pricing

A proposal built around your business

Pricing is agreed according to your service, users and expected volume. Subscription charges and call usage are defined in the contract.

  • 01Agreed features and users
  • 02Defined usage and destinations
  • 03Clear terms for each service

Common questions

Do I need an on-site phone system?

Not for the WebRTC solution. You need an internet connection and compatible devices.

Can I keep my numbers?

We check number portability and its requirements before confirming any transfer.

How are charges agreed?

We define features, users and volume with you. Your proposal sets out the applicable subscription and usage charges.

Contact

Let's discuss your project

Tell us what you want to improve and we will prepare a proposal for your team.

Contactinfo@dialogagroup.com+1 646 616 755817 State Street, New York, NY 10004